Payments for water are due in the office before 4:00 p.m. on the 10^th of each month. A 10% late charge is added to your account after the due date if the full amount due is not paid. You then have 10 days from the 10^th of the month to pay the original amount and the late charge before the service is disconnected. If the service is disconnected a reconnect fee of $21.00 will be added to the original charge.  The original bill plus the late fee and reconnection fee must be paid before services are restored.

If a deposit was paid when services were started, the refundable $75.00 deposit will be reimbursed at the close of the billing cycle. Current charges and delinquent charges will be deducted from the rental deposit at the end of the current month. Should the applicant desire to connect with the System in the future, all fees and connection charges will be due again IN FULL and any amount previously billed.

PLEASE INFORM OUR OFFICE WHEN YOU VACATE THE PROPERTY SO YOUR ACCOUNT MAY NOT CONTINUE TO BE BILLED FOR WATER. Failure to contact our office will result in additional charges on your account.

BILLING

Bills are sent out the last of each month and are due on or about the 10^th of the next month. If you have a change of address, please notify us as soon as possible.  If you do not receive your bill in the mail you will need to call or come in, as your monthly bill is still due on the due date. Failure to receive your bill or late notice does not exempt you from paying your bill, penalty, or having service disconnected.

PENALTY

If payment is not in the office by the end of the business day on the due date, a 10% penalty will be added the next day and a disconnect notice will be issued to be effective 10 days from the due date.

PAYMENT METHODS

We accept cash, checks, money orders, or debit or credit cards in the office during office hours. You can pay by debit or credit over the phone or online at www.bronstonwater.com for a 3.5% transaction fee.

AUTO PAY

We offer automatic bank draft. You will receive your bill; it will say (Draft on or about the 8^th).  The drafts are uploaded to the bank on the 8^th of each month and are scheduled to be drafted on the 10^th. Please contact our office for more information or you may sign up on our website at www.bronstonwater.com.

If you wish to automatically pay with your debit or credit card please contact our office for further information.

PAY AT CITIZENS BANK

You may pay your bill at any Citizens National Bank location. You must pay before the due date and present your bill stub with your payment.

MAIL

Please mail your payment in time for us to receive the bill before the due date or all penalties will apply. If you send payment through your bank, it takes 5-7 business days for it to reach our office.

DROP BOX

We have a drop box to the right of the building. Please attach the small stub of your bill to your check or money order with a paperclip or in an envelope to assure proper credit to your account. Please do not put cash into the drop box, as we will not be responsible for cash left in the drop box.

PAPERLESS BILLING

Paperless billing is available to receive your bill on the day it is issued in your email. Just call our office and we can sign you up.

HOURS OF OPERATION

Our office is open Monday-Friday from 9:00 AM to 4:00 PM. You may contact us at (606) 561-5209 or email us at [email protected].

Lead can enter drinking water when service pipes that contain lead corrode, especially where the water has high acidity or low mineral content that corrodes pipes and fixtures. The most common problem is with brass or chrome-plated brass faucets and fixtures with lead solder, from which significant amounts of lead can enter into the water, especially hot water.

Homes built before 1986 are more likely to have lead pipes, fixtures and solder. The Safe Drinking Water Act (SDWA) has reduced the maximum allowable lead content — that is, content that is considered “lead-free” — to be a weighted average of 0.25 percent calculated across the wetted surfaces of pipes, pipe fittings, plumbing fittings, and fixtures and 0.2 percent for solder and flux.

Corrosion is a dissolving or wearing away of metal caused by a chemical reaction between water and your plumbing. A number of factors are involved in the extent to which lead enters the water, including:

• the chemistry of the water (acidity and alkalinity) and the types and amounts of minerals in the water,
• the amount of lead it comes into contact with,
• the temperature of the water,
• the amount of wear in the pipes,
• how long the water stays in pipes, and
• the presence of protective scales or coatings inside the plumbing materials.

To address corrosion of lead and copper into drinking water, EPA issued the Lead and Copper Rule (LCR) under the authority of the SDWA. One requirement of the LCR is corrosion control treatment to prevent lead and copper from contaminating drinking water. Corrosion control treatment means utilities must make drinking water less corrosive to the materials it comes into contact with on its way to consumers’ taps.

• Learn more about the maximum allowable content of lead in pipes, solder, fittings and fixtures
• Learn more about EPA’s regulations to prevent lead in drinking water
• Learn how to identify lead-free certification marks on drinking water systems and plumbing products
• Avoiding Lead Contamination in Public Drinking Water in Kentucky 

1. Check your toilet for leaks. Put a few drops of food coloring in your toilet tank. If, without flushing, the coloring begins to appear in the bowl, you have a leak that may be wasting more than 100 gallons of water a day. Fix it.
2. Put a plastic bottle in your toilet tank. Put an inch or two of sand or pebbles in the bottom of a quart bottle to weigh it down. Fill the rest of the bottle with water and put it in your toilet tank, safely away from the operating mechanism. In an average home, the bottle may save five gallons or more of water every day without harming the efficiency of the toilet.
3. Take a shorter shower. A typical shower uses five to ten gallons of water per minute. Limit your showers to the time it takes to soap up, wash and rinse off.
4. Install water-saving shower heads. Your hardware or plumbing supply store stocks inexpensive shower heads or flow restrictions that will cut your shower flow up to three gallons a minute instead of five to ten.
5. Take baths. A partially filled tub uses less water than all but the shortest showers.
6. Turn off the water while brushing your teeth. Before brushing, wet your brush and fill a glass for rinsing your mouth.
7. Turn off the water while shaving. Fill the bottom of the sink with a few inches of warm water in which to rinse your razor.
8. Check faucets and pipes for leaks. Even a small drip can waste 50 or more gallons of water per day!
9. Use automatic dishwasher for full loads only. Every time you run your dishwasher; you use up to 25 gallons of water.
10. Use your washing machine for full loads only. Your automatic washer uses 30 to 35 gallons a cycle. Too much for a few shirts.

Homeowners should learn about disaster preparedness before an emergency arises. Contact your local Kentucky Emergency Management office, the Centers for Disease Control and Prevention or Ready.gov to learn more.

• Assemble a family disaster supply kit. Include water, food, first aid supplies, clothing, bedding, tools and any special medications. Place in a portable container such as a large covered trash can, a large cooler, a camping backpack or a duffel bag.
• Stock up on bottled water. Store at least one gallon of water per person per day for a minimum of three days.

Emergency Disinfection of Drinking Water

Boiling – Vigorously boil water for one minute to kill disease-causing microorganisms present in water (at altitudes above one mile, boil for three minutes). Allow the boiled water to stand for a few hours or add a pinch of salt for each quart of water boiled to alleviate the flat taste.

Chemical Treatment – Use household chlorine bleach according to the directions on the label to disinfect water (10 drops per quart; 20 drops per quart if water is cloudy or cold). Allow to stand at least 30 minutes. Chlorine tablets for drinking water disinfection are also readily available for purchase. Iodine drops and tablets are also viable disinfectants. Use two drops (or one tablet) per quart.

Learn more about emergency disinfection from the Environmental Protection Agency.